TERMS OF SERVICE

Terms of Service

Please read these terms carefully before using our meal delivery service.

Last updated: August 10, 2025

Acceptance of Terms

By accessing and using Dinzzy's meal delivery service, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

Service Description

Dinzzy provides a subscription-based meal delivery service offering fresh, home-cooked meals to customers. Our services include:

  • Daily meal preparation and delivery
  • Flexible subscription plans (3-day trial, weekly, bi-weekly, monthly)
  • Customizable meal preferences (Vegetarian, Non-Vegetarian, Jain)
  • Free doorstep delivery within service areas

Subscription and Billing

Subscription Plans:

  • 3-Day Trial: ₹399 for 3 meals
  • Weekly Plan: ₹899 for 7 meals
  • Bi-Weekly Plan: ₹1,699 for 14 meals
  • Monthly Plan: ₹2,999 for 30 meals

Billing Terms:

  • Subscriptions are billed in advance
  • Automatic renewal unless cancelled
  • Refunds subject to our refund policy
  • Price changes will be communicated 30 days in advance

Delivery Terms

  • Delivery is available within our designated service areas
  • Standard delivery times: Lunch (11 AM - 2 PM), Dinner (7 PM - 9 PM)
  • No delivery charges for all subscription plans
  • Customers must provide accurate delivery addresses
  • We are not responsible for delays due to weather or unforeseen circumstances
  • Missed deliveries due to incorrect address information may incur additional charges

Cancellation and Refunds

Cancellation Policy:

  • Subscriptions can be cancelled at any time through your account
  • Cancellations must be made at least 24 hours before the next scheduled delivery
  • Trial subscriptions can be cancelled without penalty

Refund Policy:

  • Refunds for unused meals may be provided at our discretion
  • Quality issues must be reported within 2 hours of delivery
  • Refunds will be processed within 5-7 business days

Food Safety and Allergies

  • All meals are prepared in certified kitchens following food safety standards
  • Customers must inform us of any food allergies or dietary restrictions
  • We cannot guarantee complete absence of allergens due to shared kitchen facilities
  • Customers with severe allergies should consult with us before subscribing
  • Meals should be consumed within 2 hours of delivery for optimal safety

User Responsibilities

As a user of our service, you agree to:

  • Provide accurate and up-to-date account information
  • Be available to receive deliveries at scheduled times
  • Report any issues with meals promptly
  • Treat our delivery personnel with respect
  • Not share your account credentials with others
  • Comply with all applicable laws and regulations

Limitation of Liability

Dinzzy's liability is limited to the cost of the affected meal(s). We are not liable for any indirect, incidental, or consequential damages arising from the use of our service.

We make no warranties regarding the suitability of our meals for specific dietary needs beyond what is explicitly stated in our meal descriptions.

Intellectual Property

All content on our platform, including recipes, images, logos, and text, is the property of Dinzzy and is protected by copyright and other intellectual property laws.

Modifications to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on our website. Continued use of our service constitutes acceptance of modified terms.

Contact Information

For questions about these terms, please contact us:

  • Email: legal@dinzzy.com
  • Phone: +91 70502 42856
  • Address: Main Road, Road, Jharkhand 834001